Privacy Policy

1. Introduction

Dynamite Fire Services ("we", "our", or "us") is committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or contact us through our website
• Subscribe to our newsletter or marketing communications
• Use our chatbot or customer service features
• Enter into a service agreement with us

This information may include your name, email address, phone number, physical address, and details about your fire safety requirements.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our fire safety services
• Process your quotes and service requests
• Communicate with you about our services, including scheduling and follow-ups
• Send you marketing communications (with your consent)
• Comply with legal obligations and SABS/SAQCC regulations
• Protect against fraud and ensure the security of our services

4. Lawful Basis for Processing (POPIA)

Under POPIA, we process your personal information based on: your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate business interests. You have the right to withdraw consent at any time.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights Under POPIA

You have the right to:

• Access and request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for compliance with SABS and fire safety regulations.

9. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain features on our website.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: